RAPT Ventures, Inc. Return Policy 

To initiate a request for refund, credit or exchange when you 1) purchased your unit directly from www.raptbaby.com and 2) meet the requirements listed below, please send us an email at [email protected] with your name, address, phone number, a legible and verifiable copy of a sales or gift receipt which shows the date of purchase, vendor, product model number and purchase price, the reason for the return and photos of any damage or defect if applicable and visible.

Requirements for a Refund, Credit or Exchange

• The product must have been purchased directly from raptbaby.com.
• You must have the order number and email address provided on the order.
• The refund, credit or exchange request must be made within 30 days from the shipping date.
• The product must be in new condition and with original packaging.

Note: To replace a defective product outside the 30-day return window, please click here for instructions on filing a warranty claim.

To return a product purchased from an authorized third-party retailer (e.g., Amazon), please contact that retailer for information on their return policy and to initiate a return under that policy.

If you have any questions about our return policy, please contact us at [email protected].

(Updated 09/30/2025)