RAPT Ventures, Inc. (“RVI”) Limited 1-Year Warranty
RVI warrants our products to be free from defects in workmanship and materials, under normal use and conditions, for a period of one (1) year from the date of original purchase.
If the product fails to function in a satisfactory manner because of any defect or malfunction during the warranty period, RVI will repair or, at its discretion, replace the product, without charge, subject to RVI’s confirmation of a defect or malfunction, and provided you adhere to the warranty return requirements applicable to your product.
If service is required, and you purchased from www.raptbaby.com or www.raptventures.com, please click here. You will be asked to provide your order information, including the date of purchase, order number, and product model number. Once done you will be provided with a prepaid return label to ship your product back to us in its original packaging. If you purchased your product from an authorized third-party, you should contact that third-party for instructions on how to initiate a warranty return. If they direct you to us, please click here. You will be asked to provide a legible and verifiable copy of a sales or gift receipt which shows the date of purchase, vendor, product model number and purchase price to validate in-warranty coverage when you return the product. The product must be returned in its original packaging.
If you have any questions about our warranty policy, please contact us at [email protected].
RVI WILL NOT BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF USE OF THE PRODUCTS, SERVICE INTERRUPTION, LOSS OF PROFITS, LOSS OF REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS, LOSS BY REASON OF SHUTDOWN OR NON-OPERATION, INCREASED EXPENSES OF OPERATION, OR CLAIMS OF CUSTOMER’S CUSTOMERS, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE), PATENT INFRINGEMENT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOTE: This warranty is valid only if the product is used for the purpose for which it was designed. This warranty does not cover products that have been damaged by negligence or willful actions, misuse or accident, or that have been modified or repaired by unauthorized persons. This warranty is valid only in the United States of America, applies only to products purchased from authorized sellers, and extends only to the original purchaser or gift recipient.
IF ANY IMPLIED WARRANTY IS PROVIDED UNDER THE MAGNUSON-MOSS WARRANTY ACT, IT IS LIMITED TO THE DURATION OF THE WARRANTY PROVIDED ABOVE.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.